Examining the Benefits and Challenges Associated with the Use of the Mobile Renewal Service in Ghana

This paper presents the findings of a study that examined benefits and problems related with subscribers’ use Mobile Renewal Service (MRS) technology launched by National Health Insurance Scheme in Ghana. The adopted descriptive survey method where questionnaires were administered to 500 respondents 11 Districts Northern Region reveals associated as: significant reduction time for renewal, which agreed NHIS members are able renew without incurring travel costs this directly translates into monetary savings as result implementation mobile renewal service. further revealed: Lack user understanding steps involved using MRS; network challenges renewing premium; Subscriber resistance switch from manual service mode; knowledge skills on how MRS Subscribers face Service.